Scott brings over 20 years of deep product management, engineering, and SaaS expertise to his role as a partner on Norwest’s enterprise team.
Scott most recently served as Senior Vice President of Product Management for Salesforce Service Cloud, the Leader of Gartner’s Magic Quadrant eight years in a row and #1 enterprise customer service platform. Service Cloud delivers $2.3 billion in annual revenue with over 1.5 million daily users and continues to grow at 28% per year.
While at Salesforce, he also served as Head of Engineering, Product, UX, and Documentation for Desk.com. As Salesforce’s primary SMB customer support product, Desk.com serves startups such as Asana, Hotel Tonight, and Munchery.
Before joining Salesforce, Scott cut his entrepreneurial teeth building multiple consumer and enterprise software companies including a multi-brand e-commerce service with an integrated multi-channel customer service platform, an enterprise privacy middleware platform and consumer metasearch engine. Scott has served as an advisor and angel investor to several start-ups and is a frequent speaker at industry conferences.
Scott holds seven United States patents.
Scott earned a bachelor of science from the University of Michigan’s School of Electrical Engineering and Computer Science.
Get to Know Scott
- Do you have a favorite quote?
“Even if you’re on the right track, you’ll get run over if you just sit there.” -Will Rogers
- What is something that people may not know about you?
In a past life, I composed and produced music for the likes of Oliver Stone, Disney, and Interscope, and toured the world as a musician from Mexico City to Siberia.
- What are your interests outside of work?
I enjoy hiking, skiing, playing tennis, and the extreme sport of running around with my two energetic nephews. I have also developed a newfound respect for the game of badminton and its 200 mph birdies.